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How We Handle Your Rights and Our Obligations

These legal terms govern your use of escore54, including account eligibility, data practices, and state-specific access rules. Access to our platform depends on local law and is available only in eligible states — open your account where permitted and we'll apply the correct terms…

State-by-state eligibilityPayPal, Venmo, Play+ account termsData and privacy rightsAccount security policyContact path for legal requests
escore54 How We Handle Your Rights and Our Obligations
LEGAL CONTACT PATHS

How to Reach Us for Policy Questions

Legal questions deserve a direct answer, not a generic help page. We offer three contact paths depending on what you need — account-specific policy questions, data access requests, and formal legal correspondence each have a dedicated channel so your inquiry reaches the right team without being rerouted.

Live Chat Open the chat icon in your account dashboard to ask policy questions in real time. Our team can clarify terms, account holds, or state-access decisions on the spot.
Email Support Send account-specific legal requests — data access, account closure, or policy disputes — to our support address shown in the Contact section of your account settings.
In-App Policy Request From your mobile account, go to Settings, then Legal, then Submit a Request. This path logs your request with a reference number and routes it to our compliance team.
DATA AND ACCOUNT SECURITY

How We Protect Your Information and Account

Account security and data handling aren't fine print — they're operational commitments we maintain on every session, whether you're logging in via your PayPal-linked wallet or switching between your phone and a desktop browser mid-session.

Data Retention

We keep account data for as long as your account is active and as required by state law. Once you request closure, we begin the deletion process within the window required by applicable regulation.

Cookie Policy

We use session cookies to maintain your login and preference state across devices. You can manage cookie settings through your browser; restricting them may affect certain account features like remembered payment methods.

Account Access and Identity

Identity verification uses government-issued ID matched against your registration details. If a mismatch is flagged, your account is paused — not closed — while our team reviews it, and we contact you within the timeframe shown in your account dashboard.

Requesting Changes to Your Data

You have the right to request a copy of the data we hold, correct inaccurate details, or ask us to delete your account record. Submit requests through the in-app Legal path or via email support.

Common Questions About Our Terms and Your Rights

These are the questions we hear most from account holders about how our legal terms actually work in practice — on eligibility, data, payments, and what to do if something goes wrong.

Access depends on your state's laws. We check your state of residence during account setup and only enable access where current law permits it. If your state status changes, we'll notify you by email.

We collect the information needed to verify your identity, process payments via PayPal, Venmo, or Play+, and comply with state requirements. Full details are in the Privacy section of your account settings.

Go to Settings, then Legal, then Submit a Request in the mobile app. You can also email us using the address in your account Contact section. We'll confirm receipt with a reference number.

Funds are held securely during any review period — they're not forfeited on suspension. We'll communicate the timeline and next steps via the email address on your account.

Yes. Submit a closure request through the in-app Legal path or by email. We process deletion within the window required by your state's applicable law and confirm when it's complete.

Each payment method has its own terms that apply alongside ours. A payment declined by PayPal or Venmo is governed by their policies, though our support team can help you identify what happened.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.